DESCRIPTION
On HP ProLiant DL385 G5p or ProLiant DL385 G6 servers running Windows Server 2003 SP2, the Integrated Lights-Out 2 (iLO 2) Virtual Keyboard and Mouse may stop responding during a normal Remote Console session when the iLO 2 Virtual Keyboard and Mouse are connected to the default iLO 2 UHCI controller.
RESOLUTION
To prevent the iLO 2 Virtual Keyboard and Mouse from ceasing to respond, upgrade to Integrated Lights-Out 2 (iLO 2) Firmware Version 1.81 (or later).
After the firmware upgrade is complete, log into the iLO 2 webpage and navigate to the Remote Console Settings page and set the iLO2 Virtual Keyboard/Mouse to connect to the "System USB Port."
Note: This option will only be present in the Remote Console Settings page on ProLiant DL385 G5p and ProLiant DL385 G6 servers.
Perform the following steps to obtain the latest iLO 2 firmware version:
- Click on the following URL:
http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers
- Type "iLO 2" in the product box and then press the ENTER key.
- Click on "HP Integrated Lights-Out 2 (iLO 2) Firmware."
- Select the appropriate Windows operating system.
- Click on "Firmware - Lights-Out Management."
- Locate Firmware Version 1.81 (or later) and then choose the desired firmware upgrade method.