Advisory: (Revision) ProLiant DL380 G6 Servers - A Limited Number of Servers Shipped Prior to 16 November 2009 Configured with a System Board Revision Earlier Than Revision 0S May Unexpectedly Reboot
DESCRIPTION
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Document Version
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Release Date
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Details
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3
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03/15/2010
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Updated the Scope with the DL380 G6 Carrier Grade Server, which is based on the ProLiant DL380 G6 server, added photos showing the location of the system board revision number, and added the location of the Offline DL380 G6 CPLD Update Utility and instructions.
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2
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12/11/2009
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Updated Resolution section with permanent fix, Online Flash Component - System Programmable Logic Device (HP ProLiant DL380 G6).
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1
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12/09/2009
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Original Document Release.
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A limited number of ProLiant DL380 G6 Servers, StorageWorks X1800sb Network Storage Blades, and StorageWorks X3800sb Network Storage Gateway Blades, configured with a system board that has a revision number earlier than 0S, may reboot unexpectedly. During the reboot, the following message will be recorded in the Integrated Lights-Out 2 (iLO 2) Event Log:
Server Reset, Server Power Removed, Server Power Restored
When this occurs, no hardware errors will be logged, no events will be captured in the Integrated Management Log (IML), and the system will not execute an Automatic Server Recovery (ASR); however, the operating system log will indicate that an unexpected reboot occurred.
Note: The processor utilization may affect whether the unexpected reboot will occur. This issue typically occurs when the server is idle in low power mode, although it can occur during normal operation.
SCOPE
A limited number of ProLiant DL380 G6 and ProLiant DL380 G6 Carrier Grade servers that are configured with a system board with a revision level earlier than 0S, that were shipped prior to 16 November 2009, and that have a serial number earlier than XXX 947 XXXX. The year and week codes are contained in character positions four through six, as shown in Table 1 below:
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XXX
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Y
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WW
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XXXX
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Year of Manufacture
(e.g. 9=2009)
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Week of Manufacture
(e.g. 47=week 47)
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Table 1: Year and Week Codes Contained in the Serial Number
The location of the system board revision number is shown in Figures 1 through 4 below:
To determine the system board label revision, open the server cover and use a light to view the system board label. It is not necessary to remove the PCIe riser cage to view the system board revision number.
Figure 1: Location of the ProLiant DL380 G6 System Board Label with Cover Open
Figure 2: Inside View of the ProLiant DL380 G6 System Board Label
Figure 3: Close-up View of ProLiant DL380 G6 System Board Showing Location of Label
Figure 4: ProLiant DL380 G6 System Board Label with Revision Number Indicated
RESOLUTION
For ProLiant DL380 G6 and ProLiant DL380 G6 Carrier Grade servers encountering unexpected server reboots, update the System Programmable Logic Device on the server using either the Online or Offline Flash Component.
IMPORTANT: After the Online or Offline Flash Component - System Programmable Logic Device has completed running, remove AC power from the server (remove the power cords) for at least 30 seconds, then restore AC power.
Note: If a failure similar to the following is indicated while running the Online or Offline Flash Component - System Programmable Logic Device, re-run the Flash Component:
DO NOT remove the power cord before re-running the Online or Offline Flash Component.
If the failure continues to occur when running the Online or Offline Flash Component, the system board has been affected and it is necessary to replace the server system board, using Spares Kit Part Number 496069-001.
Windows Server Downloads
- The Online Flash Component for Windows - System Programmable Logic Device (HP ProLiant DL380 G6), is available at the following URL:
- The Online ROM Flash Component for Windows - HP Integrated Lights-Out 2 is available at the following URL:
Linux Downloads
- The Online Flash Component for Linux - System Programmable Logic Device (HP ProLiant DL380 G6) is available at the following URL:
- The Online ROM Flash Component for Linux - HP Integrated Lights-Out 2 is available at the following URL:
- The latest version of the HP ProLiant Channel Interface Device Driver for iLO / iLO 2 is available using the following navigation:
- Click on the following URL:
http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers
- Enter the server in the for product field and click on search .
- Select the appropriate operating system.
- Select the category Driver - Lights-Out Management .
- Select the Download button next to the description, HP ProLiant Channel Interface Device Driver for iLO / iLO 2.
- The Offline ProLiant DL380 G6 CPLD Update Utility and instructions (README.TXT) are available at the following URL:
For an operating system other than Windows Server or Linux, contact HP customer support.