DESCRIPTION
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IMPORTANT : System Programmable Logic Device (SPLD) Version 48 for ProLiant DL370 G6 and ProLiant ML370 G6 servers is considered a critical fix and is required to prevent the issue detailed below. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in random, intermittent reboots. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.
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A limited number of ProLiant DL370 G6 and ProLiant ML370 G6 servers with SPLD Version 45 (or earlier) may, on rare occasions, randomly reboot. While this typically occurs after running idle for several days, the behavior is random and may occur more frequently or while under heavy I/O utilization.
When this occurs, no error messages are displayed in the IML indicating the cause of the reboot. However, the operating system log, HP Management tools log, and the IML will reflect that a reboot has occurred.
The server SPLD version is viewable in the Integrated Lights-Out (iLO) ROM-Based Setup Utility (RBSU), as "CPLD version", by performing the following steps:
- Press F8 during Power-On Self-Test (POST) to enter iLO RBSU
- Highlight the "About" menu tab and press the "Enter" key.
IMPORTANT : The SPLD version shown in iLO RBSU may be incorrect when SPLD Version 45 (or earlier) is installed.
RESOLUTION
To ensure proper system functionality, update the ProLiant DL370 G6 or ProLiant ML370 G6 server to the following firmware and driver versions:
- iLO 2 Firmware Version 1.82 (or later)
- iLO 2 Management Controller Driver for Windows Server 2003 Version 1.12.0.0 (or later)
- SPLD Version 48 (or later)
iLO 2 Firmware Version 1.82 (or later)
Perform the following steps to obtain the latest iLO 2 firmware version:
- Click on the following URL:
http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers
- Type "iLO 2" in the product box and then press the ENTER key.
- Click on "HP Integrated Lights-Out 2 (iLO 2) Firmware."
- Select the appropriate operating system.
- Click on "Firmware - Lights-Out Management."
- Locate Firmware Version 1.82 (or later) and then choose the desired firmware upgrade method.
iLO 2 Management Controller Driver for Windows Server 2003 Version 1.12.0.0
Integrated Lights-Out 2 (iLO 2) Firmware Version 1.82 requires HP ProLiant iLO 2 Management Controller Driver for Windows Server 2003 Version 1.12.0.0.
Perform the following steps to obtain the latest iLO 2 Management Controller Driver for Windows Server 2003:
- Click on the following URL:
http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers
- Under Select a product category, select Servers.
- Select ProLiant/tc Series Servers.
- Select the desired ProLiant series.
- Select the desired ProLiant model.
- Select the desired ProLiant generation.
- Select the appropriate operating system.
- Click on the category Driver - System Management .
- Locate HP ProLiant iLO 2 Management Controller Driver for Windows Server 2003 Version 1.12.0.0 (or later) and then choose the desired upgrade method.
Update the SPLD to version 48 (or later) using any one the following components:
CP012965.exe - Online Flash Component for Windows - System Programmable Logic Device (HP ProLiant DL370 G6 and ML370 G6)
ftp://ftp.hp.com/pub/softlib2/software1/sc-windows-fw/p1572188281/v61092
CP012966.exe - Online Flash Component for Linux - System Programmable Logic Device (HP ProLiant DL370 G6 and ML370 G6)
ftp://ftp.hp.com/pub/softlib2/software1/sc-linux-fw/p1169781359/v61093
For creating a bootable CD or USB Drive Key, download Offline Flash Component - System Programmable Logic Device (HP ProLiant DL370 G6 and ML370 G6) from the following location and follow the instructions contained in the README.TXT file.
ftp://ftp.hp.com//pub/softlib2/software1/pubsw-linux/p336788696/v61274